This Privacy Policy explains how Casino Days collects, uses, stores, discloses and protects personal data of users located in Canada who access or use our website and related services. By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein, subject to applicable Canadian privacy laws.
1. Data Controller and Scope
Casino Days is the entity responsible for determining the purposes and means of processing your personal data in connection with the operation of the online casino platform and related services. This Privacy Policy applies to personal data collected through our website, mobile versions, customer support channels and any other interface through which you interact with Casino Days while residing in or accessing the services from Canada.
2. Categories of Personal Data Collected
Casino Days may collect and process the following categories of personal data about you: (a) Identification data, such as full name, date of birth, gender and unique account identifiers; (b) Contact data, such as residential address, email address, telephone number and communication preferences; (c) Account and gameplay data, such as username, passwords, game activity, session logs, bonuses, loyalty information and responsible gambling settings; (d) Financial and transactional data, such as payment method details (excluding full card numbers where tokenization or third-party processing is used), deposits, withdrawals, currency, transaction history and verification records; (e) Verification and compliance data, such as copies of identification documents, proof of address, source of funds documentation and records relating to anti-money laundering and know-your-customer checks; (f) Technical and device data, such as IP address, browser type, operating system, device identifiers, language settings, access times and referral URLs; (g) Cookie and tracking data, such as information collected via cookies, pixels and similar technologies about your browsing behavior on our website; (h) Communication data, such as records of emails, live chat, telephone calls and other communications with our customer support team.
3. Legal Bases and Purposes of Processing
Casino Days processes your personal data only where there is a lawful basis to do so and for specified purposes. We process data to: (a) create, manage and secure your player account; (b) verify your identity, age and eligibility to use our services in accordance with legal and regulatory requirements; (c) process deposits, withdrawals and other financial transactions; (d) operate and improve our website, games and related services; (e) monitor gameplay and transactions for fraud prevention, anti-money laundering and responsible gambling purposes; (f) respond to your requests, complaints and support inquiries; (g) comply with legal obligations, regulatory requirements, law enforcement requests and applicable retention rules; (h) send you service-related communications, such as account notifications, security alerts and changes to our terms and policies; and (i) where permitted by law and in accordance with your preferences, provide you with marketing communications about our products and services.
4. Cookies and Tracking Technologies
Casino Days uses cookies and similar tracking technologies to ensure the proper functioning of the website, to maintain your session, to remember your preferences and to analyze site performance. Certain cookies are strictly necessary for the operation of the website and cannot be disabled. Other cookies, including analytical or performance cookies, may be used to collect aggregated statistics about user behavior, such as pages visited and time spent on the site. Where required by applicable law, you will be offered the option to consent to or manage your cookie settings. You may also configure your browser to block or delete cookies, although this may affect the availability or functionality of some parts of the website.
5. Data Sharing and International Transfers
Casino Days may share your personal data with third parties strictly on a need-to-know basis and for legitimate purposes. These third parties may include: (a) payment service providers and financial institutions for processing transactions and preventing fraud; (b) identity verification, credit reference and anti-money laundering service providers; (c) technical service providers that support hosting, maintenance, security and analytics; (d) game providers and platform partners involved in delivering the gaming content; (e) professional advisors, such as legal, compliance, accounting and audit firms; and (f) regulators, law enforcement authorities and other public bodies where required by law. Some recipients may be located outside Canada and outside your province or territory of residence. In such cases, Casino Days takes appropriate safeguards, such as contractual protections, to ensure that your personal data is afforded a level of protection that is comparable to that provided under applicable Canadian privacy legislation.
6. Data Retention
Casino Days retains personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes and to enforce our agreements. Retention periods may vary depending on the type of data and applicable legal requirements, including anti-money laundering and financial reporting rules. When personal data is no longer required, we will take reasonable steps to securely delete, anonymize or irreversibly de-identify it in accordance with our data retention and destruction policies.
7. Data Security Measures
Casino Days implements technical and organizational measures designed to protect your personal data against loss, theft, unauthorized access, disclosure, alteration or destruction. These measures may include encryption, access controls, network security solutions, secure data centers, pseudonymization, regular security assessments and staff training on data protection obligations. While Casino Days takes reasonable steps to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for promptly notifying us of any suspected unauthorized use of your account.
8. Rights of Users in Canada
Subject to applicable law and certain limitations, users located in Canada may have the following rights with respect to their personal data: (a) the right to request access to the personal data that Casino Days holds about you; (b) the right to request correction of inaccurate, incomplete or outdated personal data; (c) the right to withdraw consent to processing where consent is the legal basis, without affecting the lawfulness of processing carried out before withdrawal; (d) the right to challenge compliance with applicable privacy laws and to file a complaint with the relevant privacy commissioner or regulatory authority in your province or territory; and (e) where available under local law, the right to request information about our data handling practices and safeguards applied to cross-border transfers. To exercise these rights, you may contact us using the details provided in the Contact Information section below. We may need to verify your identity before responding to your request and may be permitted to decline or limit certain requests in accordance with legal exceptions.
9. Marketing Communications and Preferences
Casino Days may send you marketing communications about our products and services where permitted by law and in accordance with your communication preferences. You may opt out of receiving marketing emails at any time by using the unsubscribe link included in such messages or by adjusting your account settings where available. Opting out of marketing communications will not affect the sending of essential service-related messages, such as account notifications, transactional confirmations or security alerts.
10. Third-Party Websites and Services
The Casino Days website may contain links to third-party websites, applications or services that are not controlled or operated by Casino Days. This Privacy Policy does not apply to such third-party properties, and Casino Days is not responsible for their privacy practices, security measures or content. When you follow a link to a third-party site or use a third-party service, you should review the applicable privacy policy and terms of use of that third party.
11. Changes to This Privacy Policy
Casino Days may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or regulatory guidance. Any material changes will be posted on our website with an updated effective date. In certain cases, and where required by law, we may also notify you of significant changes via email or through an in-account notification. Your continued use of the services after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised terms.
12. Contact Information
If you have questions about this Privacy Policy, our data protection practices or your personal data, or if you wish to exercise your privacy rights under applicable Canadian law, you may contact Casino Days using the contact methods provided on the website or through customer support channels. When submitting a request, please provide sufficient information to enable us to identify you and respond in a timely and appropriate manner in accordance with our legal obligations.