This Contact section defines the official channels and procedures for communication between Casino Days and players residing in Canada. By using these channels, you acknowledge that you have read and understood the terms set out in this document and in the general Terms and Conditions of Casino Days.
Casino Days provides customer support exclusively through the communication methods listed on this page. The primary purpose of these channels is to assist with account-related inquiries, responsible gaming requests, transaction clarifications, technical issues, and formal complaints. Support is available in English, and responses are provided within reasonable time frames, subject to volume and complexity.
Official contact channels
Canadian players may contact Casino Days using the following verified channels. Use of any other contact details or third-party intermediaries is at your own risk and is not endorsed by Casino Days.
| Channel | Purpose | Availability |
|---|---|---|
| Live chat (on-site) | Immediate assistance with account access, basic technical issues, and general information | Subject to displayed service hours on the website |
| Email support | Detailed queries, documentation submission, responsible gaming requests, complaints | Typically reviewed within 24–72 hours |
| Contact form | Structured submission of questions or issues directly from your player account | Typically reviewed within 24–72 hours |
Information to include in your request
To ensure efficient processing of your inquiry, you must provide accurate and complete information. Casino Days may not be able to respond or may request clarification if essential data is missing or incorrect.
- Full name as registered on your Casino Days account
- Registered email address and, where applicable, your account ID
- Clear description of the issue, including relevant dates, times, and transaction references
- Type of device, operating system, and browser in case of technical difficulties
- Copies of any supporting documents required for verification or dispute resolution
Complaints and dispute handling
If you wish to file a complaint, you must first contact Casino Days through one of the official channels and clearly state that your message is a complaint. Provide a full description of the matter, including any previous correspondence and evidence. Casino Days will review the complaint, request additional information where necessary, and issue a reasoned response within a reasonable period, in line with applicable regulatory requirements.
In the event that you disagree with the final position of Casino Days, you may, where available under local regulations, escalate the dispute to an independent body or authority as indicated in the Terms and Conditions. It is your responsibility to retain copies of all communications and documents related to the complaint for future reference.
Responsible gaming and account requests
Canadian players may use the contact channels listed above to submit responsible gaming requests, including deposit limits, time-out periods, or self-exclusion. Such requests must clearly specify the type and desired duration of the measure. Casino Days will process these requests as soon as reasonably possible and in accordance with its Responsible Gaming Policy and applicable Canadian regulations.
Requests related to access, rectification, or deletion of personal data, as well as objections to specific data processing activities, must be submitted in writing via email or contact form. Casino Days will handle these requests in line with its Privacy Policy and with the data protection laws that apply to your jurisdiction within Canada.
Notice regarding jurisdiction
By contacting Casino Days, you acknowledge that your communications may be stored and processed in jurisdictions outside Canada, subject to the Privacy Policy and applicable regulatory obligations. You are responsible for ensuring that your use of Casino Days services and communication channels complies with the laws of the province or territory in which you reside.